How to Update Your PypeServer Dongle License

This guide shows you how to update your PypeServer dongle license using the CodeMeter application.

You will receive a license update file by email from PypeServer Support. The file will look similar, but not exactly like this:

Step 1: Prepare the License File

1. Copy the license update file to the PypeServer computer (kiosk).

   • If the PypeServer computer is not connected to your network:

     • Save the email attachment to a USB thumb drive.

     • Insert the thumb drive into the PypeServer computer.

     • Drag the file onto the Desktop.

Step 2: Apply the License Update

2. Apply the license

   • Drag and drop the license update file onto the open CodeMeter window.

3. Confirm

   • You should see a confirmation message indicating the license was updated successfully.

1. If the License Update fails, please follow the steps outlined in "How to Create a License Update Request."
   

How to Create a License Update Request

1. Open CodeMeter Control Center

   • On the PypeServer computer, open CodeMeter Control Center (Windows application).

2. Start the license update process

   • Click the License Update button.
     

   • Click Next until you reach the "Please select the desired action" screen.
     

   • Select Create license request.
     

   • Click Next.
     

4. Extend your existing license

   • Select Extend existing license.

   • Click Next.

5. Save the license request file

   • Continue clicking Next until you are prompted to choose a save location.

   • Important: Choose a location that is easy to find.

   • Click Commit.

6. Locate the generated file

   • A license request file will be created automatically.
     

   • Similar, but not exactly like this:
     

7. Send the request to PypeServer Support

   • Attach the license request file to an email.

   • Send it to:

     support@pypeserver.com
     

Final Step: Apply the New License File

• PypeServer Support will email you a new license update file.

• Repeat Step 2: Apply the License Update to complete the process.

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