A: Yes, however it is best done when the machine
is installed and ready to use so that you can use what you’ve learned. Also, it
is highly recommended for operators to just try the software a bit (just get
used to the basic functions).
Q: Should I stop the PypeServer Enterprise app when I’m not using it?
A: No. It needs to be running when the pipe cutting machine is running so that it can gather information on cut status and provide other information from the machine to the kiosk and user.
Q: My mouse wheel mouse-down button does not work in the app. How do I fix that?
A: The Middle “mouse down” event is not directly supported in Windows 7 (not sure in Windows 8 & 10). If it is not working you will need to set this in your mouse driver. Note that some mice have custom drivers, and that driver does not allow you to set the middle wheel mouse down event. In that case, you may need to find and install a 3rd party mouse driver, or simply buy another mouse. Microsoft mice work out of the box.
For more help, please web-search “middle mouse button not working”.
Q: Can remote users use up all the licenses such that the app at the machine cannot get a license to start?
A: No. The at-machine license is locked to the kiosk at the machine. Starting the app at the machine does not deduct a remote seat license.
Q: If I turn off the PypeServer app at the machine, can I use that license somewhere else?
A: No. The at machine license is locked to the kiosk at the machine. Starting the app at the machine does not deduct a remote seat license.
Q: Can I install the remote application on more computers than I have licenses?
A: Yes—as many computers as you want. The system will only allow you to run as many concurrent instances of the application as you have licenses.
Q: Can I run PypeServer off line, or away from the network?
A: No. PypeServer cannot run apart from the SQL server and the license, which is checked out from the server.
A: No (with emphasis). Remote seats require continuous access to both SQL and the WIBU CodeMeter license server. The electrical noise of the plasma cutter (and any welding going on nearby) will make the wireless connection intermittent, which will result in many problems with the remote use, including the application stopping because it cannot confirm its license.
· Note that if you are not running remote seats, then you don’t need any connection except for support and updates.
Q: Where are the licenses stored?
A: Typically on a USB dongle plugged into the machine that is running the SQL server. This is typically delivered in the Kiosk (which runs SQL). Your IT department may reconfigure this as needed.
Q: We need to run PypeServer outside of our LAN. Can we connect in via VPN?
A: PypeServer will not perform
acceptably over WAN through VPN connections because of communications Latency
(not Bandwidth). The bottleneck is the
round-tripping lag/cost incurred by the high number of small, incremental data
fetches and stores to SQL. This problem
is common in CAD-type systems and other systems that “nibble” on the server,
unlike more general use such as web-browsing or online forms.